Support

Hardwire Telecom

Unit 7-3318 Oak St
Victoria BC  V8X 1R1

Ph & Fx: 250-592-WIRE
Toll Free 1-877-592-WIRE (9473)

 

"I have had the pleasure of working with Hardwire Telecom for well over 15 years across multiple companies, and I can confidently say they are the best in the business. Their responsiveness and customer-first approach are unparalleled. Sandy and the Hardwire team consistently deliver exceptional work, maintaining an extremely high standard of quality in every project they undertake. I trust them completely to tackle any challenge we bring their way, and they never disappoint. Hardwire Telecom is a true partner in every sense, and I highly recommend their services."

Adrian Nyland​​​​
Director, Innovation, Facilities and IT
Victoria Airport Authority
 

OfficeServ 7100

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Performance Right Out of the Box: A compact hardworking system that expands with your business. The OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations.


SYSTEM FEATURES
Account Code Entry
· Forced-Verified
· Forced-Not Verified
· Voluntary
Account Code Key
Account Code Key
 One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
 (Timer) Reminder
Authorization Codes
· Forced
· Voluntary
Auto Answer on CO
Auto Attendant
Automatic Call Distribution
(ACD)
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center
· Agent Busy/Manual Wrap
Up Key
· Agent PIN (ID) Numbers
· Agent Login & Logout
· Automatic Logout
· Automatic Wrap-Up Timer
· Priority Call Queuing
· Embedded Reporting
Package
 Agent Statistics
Call Statistics
Group Supervisors
 Printed Reports
· OfficeServ DataView
UCD Statistics
UCD Monitoring
Wall-Style Display
Windows
Call Costing
Caller Identification (CID)
· Automatic Number
Identification (ANI)
· Caller ID
· Calling Line Identification
Caller ID Features
· Name/Number Display
· Next Call
· Save Caller ID Number
· Store Caller ID Number
· Inquire Park / Hold
· Caller ID Review List
· Investigate
· Abandon Call List
· Caller ID on SMDR
· Number to Name
Translation
· Caller ID to PSTN
· Caller ID to Analog Port
Call Forwarding
· All Calls
· Busy
· No Answer
· Busy/No Answer
· Forward DND
· Follow Me
· External
· To Voice Mail
· Preset Destination
· Preset Forward Busy
Call Hold
· Exclusive
· System
· Remote
Call Park and Page

 Call Pickup
· Directed
· Groups
· Established
Call Recording
Call Waiting / Camp-On
Caller Emergency
Service ID (CESID)
Centrex / PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration (CTI)
· OfficeServ Link
· OfficeServ DataView
· OfficeServ EasySet
· OfficeServ Call
· OfficeServ Operator
· OfficeServ Softphone
Conference
· Add On (5 party)
· Unsupervised
· Split
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number
Identification Service
(DNIS)
Direct In Lines
Direct Inward Dialing
(DID) T1
· Day/Night Routing
· Busy or Camp-On Option
· MOH Source
· DID Call Limits
Direct Inward System
Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release
(Programmable)
Door Phones
Executive Barge-In
(Override)
· With Warning Tone
· Without Warning Ton
· Trunk Monitor or Service
Observing
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Service
· Primary Rate Interface
LAN Interface
Least Cost Routing
Live System Programming
· From Any Digital Keyset
· With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting
Indications

 Message Waiting Key
Microphone On / Off
per Station
Mobility Solution
Multiple Language Support
Music On Hold-Flexible
Music On Hold-Source
Networking
· QSig over IP
· QSig over PRI
Off Premises Extensions
OfficeServ Wireless
Operator Group
Overflow
· Operator
· Station Group
Override Codes
Paging
· Internal Zones (5)
· External Zone (2)
· All External
· Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
· Time Based Routing-Plans
· Automatic/Manual
· Holiday Schedule
· Temporary Override
Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers
· Station List
· System List
Speed Dial by Directory
Station Hunt Groups
· Distributed
· Sequential
· Unconditional
Station Message
Detail Recording
Station Pair
System Alarms
System Maintenance
Alarms
System Directory
Toll Restriction
· By Day or Night
· By Line or Station
· Eight Dialing Class
· Special Code Table
Toll Restriction Override
Tone or Pulse Dialing
Transfer
· Screened / Unscreened
· Voice Mail Transfer Key
· With Camp-On
Trunk Groups
Uniform Call Distribution
(UCD)
Universal Answer
Virtual Extensions
Voice Mail (Embedded)
· Inband Signalling
Voice over IP (VoIP)
Walking Class of Service
Wireless LAN

STATIONS: MAXIMUM CAPACITIES
Wireless Handsets

24
Analog Phones
24
Digital Phones
Samsung IP Phones

32
Voice Mail

4
MAXIMUM STATIONS
32
 

TRUNKS: MAXIMUM CAPACITIES
Standard SIP Trunks
Standard H/323

24
24

24
Analog Trunks
Digital Trunks
Networking Trunks (SPNet)
20
23
24

24
MAXIMUM TRUNKS

24
MAX. STATIONS + TRUNKS + VM

60




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